When I review my emails before sending, I invariably identify at least one phrase or sentence that the receiver doesn't need or necessarily want to hear--often the "why" I need to reschedule, for example, when all they need to hear is that I need to reschedule the meeting.
My practice lately is to never send an email with any kind of emotional content or complicated relationship behind it on the day that I write it. It mostly works, with occasional slippage. I must say though that I abhor receiving emails where I feel like people have overly 'constructed and edited' their response to me. I love your points about keeping the focus on the work at hand.
Thanks for the great topic! I work with a lot of clients and it's super important to make sure you send the right message to engender confidence. Plenty to think about in this article
When I review my emails before sending, I invariably identify at least one phrase or sentence that the receiver doesn't need or necessarily want to hear--often the "why" I need to reschedule, for example, when all they need to hear is that I need to reschedule the meeting.
My practice lately is to never send an email with any kind of emotional content or complicated relationship behind it on the day that I write it. It mostly works, with occasional slippage. I must say though that I abhor receiving emails where I feel like people have overly 'constructed and edited' their response to me. I love your points about keeping the focus on the work at hand.
Thanks for the great topic! I work with a lot of clients and it's super important to make sure you send the right message to engender confidence. Plenty to think about in this article
Andreas Lengkeek
andreaslengkeek@ssw.com.au