When I review my emails before sending, I invariably identify at least one phrase or sentence that the receiver doesn't need or necessarily want to hear--often the "why" I need to reschedule, for example, when all they need to hear is that I need to reschedule the meeting.
My practice lately is to never send an email with any kind of emotional content or complicated relationship behind it on the day that I write it. It mostly works, with occasional slippage. I must say though that I abhor receiving emails where I feel like people have overly 'constructed and edited' their response to me. I love your points about keeping the focus on the work at hand.
This is such a good point (and true for personal communication as well). The email that we walk around composing out of anger or frustration is generally not the one we will want to have sent. It's especially difficult to write emails where there is conflict--and so much potential to escalate (also so true on social media).
Thanks for the great topic! I work with a lot of clients and it's super important to make sure you send the right message to engender confidence. Plenty to think about in this article
When I review my emails before sending, I invariably identify at least one phrase or sentence that the receiver doesn't need or necessarily want to hear--often the "why" I need to reschedule, for example, when all they need to hear is that I need to reschedule the meeting.
That seems like a great additional piece of advice--ask whether your readers need to know why. Thanks for sharing!
My practice lately is to never send an email with any kind of emotional content or complicated relationship behind it on the day that I write it. It mostly works, with occasional slippage. I must say though that I abhor receiving emails where I feel like people have overly 'constructed and edited' their response to me. I love your points about keeping the focus on the work at hand.
This is such a good point (and true for personal communication as well). The email that we walk around composing out of anger or frustration is generally not the one we will want to have sent. It's especially difficult to write emails where there is conflict--and so much potential to escalate (also so true on social media).
Thanks for the great topic! I work with a lot of clients and it's super important to make sure you send the right message to engender confidence. Plenty to think about in this article
Andreas Lengkeek
andreaslengkeek@ssw.com.au
Thank you so much for reading!